Help

If you are experiencing difficulty uploading a video clip, please check the following:

A) At this time, CareerCrate DOES NOT accept video files with the file extension .rm , .m2v . or .thm formats. It WILL accept .mov , .avi , .mp4, .wmv and .mpeg.

B) File Size: The File Size should not exeed 100 MB. If your file is larger than this, edit your clip into two segments, each less than 100 MB. If your files are still two large, they need to be compressed.

Most video editing programs have some facility for compressing video files. There are also great free conversion software packages such as"Prism" (www.nchsoftware.com)

C) File Name Length: The File Name should be less than 32 characters. Try and keep the file name to 6 characters or less (e.g. jobvid). If the path name is too long (eg C:\Documents and Settings\User Name\MyDocuments\MyVideos\JobVid.mp4), you can fix this by dragging the file out of this folder directly onto your Main Drive, by following these steps ;

1) Open "MyVideos" (or whichever location you have the file stored in), and the folder that the video is in. "Restore the window Down" (click on the square icon in the top right hand corner of your screen, between "minimize" and "close"). This will leave the window open but it will be reduced in size.

2) On your Desktop, or from your "Start" button at the bottom left of your Home Page, click on "My Computer. When the "My Computer" window is open, restore it down" as well.

3) Drag the two open windows so that you can see the C:\ Icon in the one widow, and your video file in the other window.

4) Drag the file from its location into the C:\ Drive. The file name and extension should now read for example C:\ JobVid.mp4 or C\:JobVid.avi

D) File Name Legal Characters: The file name should NOT HAVE ANY SPACES in it anywhere. Also, the only characters that may be used are: A,B,C.....Z, abc.....z, 123......0, \ .,-_

If you are still having difficulties, please contact us at support@careercrate.com.